Refund policy
Refund Policy
30-Day Comfort Guarantee
We want you to love your DreamMiles pillow. If you’re not completely satisfied, you can request a full refund within 30 days of receiving your order.
How to request a refund
- Email us at ecommerce24.lca@gmail.com within 30 days of delivery with your order number and the reason for your request.
- Our team will reply within 1–2 business days with the return instructions and address.
- Once we receive the item, we’ll issue a 100% refund to your original payment method.
Conditions
- The return must be requested within 30 days of delivery.
- Please send the pillow back with all its parts, including the cover.
- [Return shipping costs are covered by the customer / We cover return shipping.]
- Refunds are processed within 5–10 business days after we receive the item. Your bank may take a few extra days to show it.
Damaged or incorrect items
If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and a photo of the item. We’ll send a free replacement or a full refund, whichever you prefer, and you won’t need to return the item.
Questions?
Contact us anytime at ecommerce24.lca@gmail.com.